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Marketing Research Articles Related to Mail Surveys

Marketing Research Articles Related to Mail Surveys

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15 tips and techniques for survey research

Published
December 1992
Author
Gayle Kaplan
Abstract
This article offers 15 tips and techniques to think about before beginning survey research to obtain useful and valid information. Some areas discussed include survey design and wording, sampling issues, statistics tools, timing for telephone surveys, strategies for increasing responses to mailed surveys, and issues related to anonymity and confidentiality.

A comparison of Internet and mail survey methodologies

Published
July 2001
Authors
Bobby Medlin and Dwayne Whitten
Abstract
Survey instruments are the primary means of data collection for organization researchers. Advances in technology make the Internet an appealing tool for survey research. This article examines Internet surveys, comparing the research tool to the older tools of fax surveys and mail surveys.

A method for finding 'virgin' respondents

Published
December 1988
Author
Virginia Smith
Abstract
The researchers used a sample of their mailed survey respondents to a “Get Paid for Your Opinions” direct mail effort to explore the makeup of study recruits. Participants responded to a questionnaire through phone or mailed responses. This study is one of the first to combine information about lifetime experience in focus groups with reasons for wanting to participate in them, as well as demographic data.

A report on the 2008 Confirmit Market Research Software Survey

Published
May 2009
Authors
Sheila Wilson and Tim Macer
Abstract
Findings from the annual Confirmit Market Research Software Survey show that firms feel they aren’t getting everything they need from existing software. As a result, they are developing their own programs and actively open to switching to those of other providers.

* A report on the 2009 Globalpark Market Research Software Survey

Published
July 2010
Authors
Tim Macer and Sheila Wilson
Abstract
This time around, results show that larger research companies are leading the charge when it comes to adopting mobile research techniques and, in spite of all the industry buzz, online communities have not yet taken off.

* A report on the 2010 Globalpark Market Research Software Survey

Published
May 2011
Authors
Tim Macer and Sheila Wilson
Abstract
This iteration of the annual survey of research software users added questions on social media usage and deployment of sample routers and found that CATI seems to be holding its own.

Address-based sampling may provide alternatives for surveys that require contacts with representative samples of households

Published
May 2009
Authors
Mansour Fahimi and Dale Kulp
Abstract
This article examines factors contributing to researchers’ increased interest in address-based sampling (ABS) and looks at the pros and cons of ABS. Against a backdrop of declining response rates, ABS appears to offer a convenient framework for effective design and implementation of surveys that employ multimode alternatives for data collection.

Agri-marketers direct mail with syndicated study

Published
July 1989
Author
Quirk's Staff
Abstract
With direct mail being used more and more in the agriculture industry, farm equipment, seed, and chemical marketers are seeking answers to questions about how farmers are receiving their messages. This article discusses the findings of Mail Monitor, a syndicated study that compiles the reactions of farmers in 12 states to the direct mail they receive, including level of readership and action taken for each piece, its size and carrier type and the quantity of mail farmers receive.

* An analysis of the past 20 years of client-side research buying

Published
October 2011
Author
Emily Goon, Quirk's Content Editor
Abstract
Two decades’ worth of data from the Quirk’s circulation database is examined to discover what shifts have taken place in the research industry - including the advent of online and the latest economic crisis - and to predict where it might be headed.

An integrated approach

Published
October 1997
Author
Jim Slevin
Abstract
Advanced Micro Devices switched from conducting its annual customer satisfaction survey face-to-face and via telephone interviews and mail questionnaires to primarily an Internet survey. This article describes the details of this effort, believed to be the first annual, worldwide customer satisfaction survey by a Fortune 500 company using the Internet as its primary medium.

* Appreciating the value of traditional research in a digital world

Published
June 2012
Author
Stephen Turner
Abstract
This article details the benefits unique to face-to-face research, including group bonding and access to nonverbal cues and metadata.

Backing up their claims

Published
October 2002
Author
Kristi Gale
Abstract
Farm Bureau Financial Services used in-depth interviews and a mail survey to measure claimant satisfaction.

By the Numbers: Mail surveys- the right alternative

Published
July 2005
Author
Joel Zeiler
Abstract
Despite their age and drawbacks, mail surveys are still a viable research methodology for certain specific situations.

By the Numbers: Sample quality: selecting one from many

Published
January 2009
Author
Stephen J. Hellebusch
Abstract
Using a real-life example of a line extension, the author shows the impact that sample quality can have on testing the viability of a new product concept. In this case, factors related to low incidence made the research results tell an incomplete story.

Changes in health care prompt clinic to use market research

Published
June 1987
Author
Beth Hoffman, Quirk's Managing Editor
Abstract
In an increasingly competitive health care industry, clinics like Park Nicollet in Minnesota are finding that market research can be invaluable. Mail surveys and one-on-one interviews are some of the techniques the clinic has used to gauge the marketplace.

Computer interviewing gaining popularity

Published
March 1987
Author
Beth Hoffman, Quirk's Managing Editor
Abstract
Many people fear the idea of a face-to-face interview. Computer interviews can decrease intimidation, elicit more truthful responses and save time for interviewers.

Controlling non-response bias and item non-response bias using CATI techniques

Published
November 1991
Author
Michael Sullivan
Abstract
This article describes how computer-assisted telephone interviewing (CATI) techniques can help reduce non-response bias and item non-response bias in survey research. The author presents mixed-mode surveying, which combines telephone and mail surveys, as one approach to controlling and measuring non-response bias.

Customer satisfaction research in the physician's office

Published
October 1997
Author
David Drachman
Abstract
In an effort to keep waiting rooms filled, University HealthSystem Consortium, an alliance of 78 academic health centers, used standardized mail questionnaires to monitor outpatients' perceptions of their experiences.

Dairy calcium ads change attitudes

Published
April 1988
Author
Beth Hoffman, Quirk's Managing Editor
Abstract
Representatives of the dairy industry knew that the calcium in milk helps build strong bones and ward off osteoporosis, they just needed to let medical professionals know the benefits of the popular drink. So the dairy industry released a series of ads targeting medical professionals. Market research, including pre-testing by telephone and post-testing by mail, proved these ads effective in spreading the good word about milk.

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