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PinPoint Research

PinPoint Research

Company Address:
2200 Powell St.
Suite 1010
Emeryville, CA 94608
USA
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Customer Contact

Walter Good, President

Company Description

PinPoint Research is the leader in providing Voice Driven data collection and data processing for the customer experience (CX) enterprise market. With over 30-years' experience, PinPoint Research pioneered the use of IVR technology for consumer survey research. Today, our proprietary hosted IVR survey and Speech-to-Text data processing technology solutions power the largest global brand's surveys and voice data collection enabling real-time voice of the customer and CX solutions for call center and retail global applications. Our mission is to build long-term business partnerships with our clients by achieving operational excellence through honest communication, proven reliable systems, leading technology, and a dedication to client satisfaction.

Research Services
  • Data Collection Field Services
  • E-mail Surveys
  • In-Store Research
  • Interactive Voice Response (IVR)
  • International Research
  • Online Surveys
  • Text Analytics
  • Transcription Services
Industries, Markets and Audiences
  • Airlines
  • Fast-Food Industry
  • Financial/Investment/Banks
  • Health Care
  • Retailing
  • Telecommunications
  • Television-Cable/Satellite
  • Utilities/Energy

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