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Ann Michaels & Associates Ltd.

Ann Michaels & Associates Ltd.

Company Address:
3108 S. Rte. 59, Suite 124-255
Naperville, IL 60564
USA
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This company is included in the following directories

SourceBook

Customer Contact

Marianne Hynd, Vice President of Operations

Company Description

Customer feedback, social media conversations, mystery shopping: We help brands connect the dots. There are so many ways to measure the customer experience, but making sense of it all can be challenging. That's where we come in. Since 1998 we have worked with agencies and end clients to deliver on time and in full the data needed to make executive decisions at the right time. Whether it be a high profile competitive intelligence study or a fast food mystery shop, we are full-service with a global reach.

Research Services
  • Focus Group-Online
  • In-Store Research
  • Interactive Voice Response (IVR)
  • Mobile Surveys
  • Mystery Shopping
  • Online Survey Design/Analysis
  • Point-of-Purchase Research
  • Social Media Research

Panel


This firm offers proprietary (client specific) panel management services

Mystery Shopping

Company Description

Ann Michaels & Associates has been providing customer experience measurement tools since 1998. Our mystery shopping programs are customized and flexible. Dedicated Account Managers are provided for our clients – we don’t outsource any part of a client’s work, which provides a more personalized, seamless experience. Customer and employee feedback services, as well as social media management services (reputation monitoring, market research, and marketing) coupled with mystery shopping provides a robust look at the customer experience. We connect the dots of the customer experience!

Level of Mystery Shopping Services

Full service

Types of Mystery Shopping Services Offered
  • Audio Recorded Shops
  • Competitor Shops
  • Integrity/Theft Audits
  • Online Reporting
  • Merchandising Audits
  • Operational Audits
  • Price Audits
Industries/Sectors Served
  • Business
  • Entertainment
  • Financial Services
  • Health Care
  • Hospitality
  • Retail
  • Service (hotel,travel etc.)
Geographic Scope of Shopping Services
  • Canada Eastern
  • Canada Central
  • Canada Western
  • USA Mid Atlantic
  • USA MidWest
  • USA Mountain
  • USA Northeast
  • USA NorthWest
  • USA South Atlantic
  • USA South Central
  • USA SouthWest
  • USA Pacific Coast

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