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Epley Research & Consulting

Epley Research & Consulting

Company Address:
1 Quail Creek Circle
North Liberty, IA 52317
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Customer Contact

Steve Epley, President

Company Description

Epley is a full service research and consulting group that specializes in customer level analysis. We do primary research, focusing on qualitative but also offering quantitative elements, using in-depth approaches. Our process usually includes a high level of client collaboration, which results in truly actionable recommendations. Individual interviews are the heart of our discovery process. We excel at digging into complex issues, exploring multifaceted relationships, penetrating challenging groups of respondents, and examining processes with interconnected parts. We do a large quantity of work in customer acquisition and retention, understanding change or movement in a customer base, understanding the customer experience, exploring new business opportunities, new product development and concept testing, and answering strategic questions. We serve a national client base, including many Fortune 500 companies, tackling a wide variety of projects in multiple industries.

Research Services
  • Association Membership Studies
  • Business-To-Business Research
  • Competitor Customer Research
  • Corporate Image Studies
  • Customer Loyalty
  • Customer Recovery Studies
  • Customer Satisfaction Studies
  • Decision Research Consultation
  • Employee Opinion Studies
  • Executive Interviewing
  • Exploratory Research
  • Hybrid Research (Qual/Quant)
  • Image Studies
  • Marketing Research-Full Service
  • Motivational Research
  • New Product Research
  • One-on-One (Depth) Interviews
  • Primary Research
  • Psychological/Emotion Research
  • Qualitative Research
  • Qualitative-Online
  • Report Writing Services
  • Strategy Research
Industries, Markets and Audiences
  • Business-To-Business
  • Employees
  • Executives/Management
  • Health Care
  • Insurance
  • Managed Care
  • Non-Profit/Fund Raising

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