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Perception Strategies, Inc.

Perception Strategies, Inc.

Company Address:
5827 N. Post Rd.
Indianapolis, IN 46216
USA
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This company is included in the following directories

SourceBook

Customer Contact

Brooke Billingsley, CEO

Company Description

Perception Strategies specializes in health care perception research allowing providers to see through the eyes of the patient. Our services reveal, test and verify behaviors and processes contributing to patient perception. Our studies are crafted with our clients’ involvement resulting in information that is more pertinent, customized, comprehensive and insightful. We have conducted 100,000 health care mystery shops over 15 years serving the health care industry. We originated emergency department process observation shops to create richer, less intrusive observer feedback.

Research Services
  • Ethnographic Research
  • Mystery Shopping
  • Observation Research
  • On-site Interviewing
  • Service Quality Measurement
Industries, Markets and Audiences
  • Health Care
  • Hospitals

Mystery Shopping

Customer Contact

Brooke Billingsley, Chief Executive Officer

Level of Mystery Shopping Services

Full service

Types of Mystery Shopping Services Offered
  • Audio Recorded Shops
  • Competitor Shops
  • Online Reporting
  • Operational Audits
Industries/Sectors Served
  • Business
  • Health Care
  • Retail
Geographic Scope of Shopping Services
  • USA Mid Atlantic
  • USA MidWest
  • USA Mountain
  • USA Northeast
  • USA NorthWest
  • USA South Atlantic
  • USA South Central
  • USA SouthWest
  • USA Pacific Coast

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