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Perception Strategies, Inc.

Perception Strategies, Inc.

Company Address:
5827 N. Post Road
Indianapolis, IN 46216
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Customer Contact

Brooke Billingsley, CEO

Company Description

Perception Strategies specializes in health care perception research allowing providers to see through the eyes of the patient. Our services reveal, test and verify behaviors and processes contributing to patient perception. Our studies are crafted with our clients’ involvement resulting in information that is more pertinent, customized, comprehensive and insightful. We have conducted 100,000 health care mystery shops over 15 years serving the health care industry. We originated emergency department process observation shops to create richer, less intrusive observer feedback.

Research Services
  • Ethnographic Research
  • Mystery Shopping
  • Observation Research
  • On-site Interviewing
  • Service Quality Measurement
Industries, Markets and Audiences
  • Health Care
  • Hospitals

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