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CFI Group

Claes Fornell International

Company Address:
625 Avis Drive
Ann Arbor, MI 48108
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Customer Contact

Terry Redding

Company Description

CFI Group is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988, CFI Group provides a technology platform and services that leverage the science of the American Customer Satisfaction Index (ACSI). This platform allows organizations to measure key satisfaction drivers across multiple channels, predict future behavior and increase the value of customer relationships, thereby improving financial performance.

Research Services
  • Benchmark Studies
  • Competitor Customer Research
  • Consumer Research
  • Customer Loyalty
  • Customer Recovery Studies
  • Customer Satisfaction Studies
  • Online Survey Design/Analysis
  • Qualitative Research
  • Quantitative Research
  • Software-Survey Design & Analysis

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