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RitterAssociates

Company Address:
1690 Woodlands Drive, Suite 103
Maumee, OH 43537
USA
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This company is included in the following directories

SourceBook

Customer Contact

Steve Heintzelman

Company Description

Since 1974, RitterAssociates has delivered accurate, quantitative and actionable customer measurement data that enable our clients to maximize their return on investment and gain a competitive advantage in the marketplace. In addition to mystery shopping, we offer customer intercepts, social media monitoring, price audits, compliance audits, customer satisfaction surveys and POP installation.

Research Services
  • Customer Satisfaction Studies
  • Exit Interviews
  • Field Audits
  • Mystery Shopping
  • Social Media Research

Mystery Shopping

Customer Contact

Steve Heintzelman

Company Description

Since 1974, RitterAssociates has delivered accurate, quantitative, and actionable customer measurement data that enable our clients to maximize their return on investment and gain a competitive advantage in the marketplace. RitterAssociates is one of the fastest growing firms that deliver customer experience and customer satisfaction measurement data in the United States. In addition to mystery shopping, RitterAssociates offers many other types of services including customer intercepts, competitor shops, price audits, compliance audits, IWR/IVR surveys, and POP installations to name a few.

Level of Mystery Shopping Services

Full service

Types of Mystery Shopping Services Offered
  • Audio Recorded Shops
  • Competitor Shops
  • Incentive Based Programs
  • Integrity/Theft Audits
  • Merchandising Services
  • Online Reporting
  • Merchandising Audits
  • Operational Audits
  • Price Audits
Industries/Sectors Served
  • Business
  • Entertainment
  • Financial Services
  • Health Care
  • Hospitality
  • Retail
  • Service (hotel,travel etc.)
Geographic Scope of Shopping Services
  • Canada Eastern
  • Canada Central
  • Canada Western
  • Caribbean
  • USA Mid Atlantic
  • USA MidWest
  • USA Mountain
  • USA Northeast
  • USA NorthWest
  • USA South Atlantic
  • USA South Central
  • USA SouthWest
  • USA Pacific Coast

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