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Alta360 Research Inc.

Alta360 Research Inc.

Company Address:
1690 Woodlands Drive
Suite 103
Maumee, OH 43537
USA
View Map


This company is included in the following directories

SourceBook

Customer Contact

Steve Heintzelman

Company Description

Since our founding as “RitterAssociates” in 1974, Alta360 Research has been at the forefront helping clients of all types deliver Great Customer Experiences. We’re specialists in operational feedback and customer experience measurement products for Fortune 200 companies. But Alta360 Research is more than a collection of products and services. Our Circle of QualityTM approach is a comprehensive solution to your operational and customer service challenges, based on more than 40 years' experience learning what produces the best return on investment. Once the data is collected, we help you put it to work with our Celestial Reporting and AnalyticsTM platform. This is an advanced, online reporting platform that we can configure to the unique needs of your organization. With the ability to see, sort, and analyze your results in real-time, Offering both desktop and mobile options, Celestial Reporting and AnalyticsTM lets you identify your strengths and immediately see where there are opportunities for improvement. The result? You have the data-driven insights you need to correctly focus your resources and stay ahead of the competition.

Research Services
  • Business-To-Business Research
  • Competitive Intelligence
  • Customer Satisfaction Studies
  • Data Analysis
  • Data Collection Field Services
  • Exit Interviews
  • Field Audits
  • Interactive Voice Response (IVR)
  • Mystery Shopping
  • Online Survey Design/Analysis
  • Online Surveys
  • Pricing Research
  • Quantitative Research
  • Questionnaire Analysis
  • Trade Audits
  • Traffic Studies
Industries, Markets and Audiences
  • Automotive
  • Business-To-Business
  • Dentists
  • Fast-Food Industry
  • Financial/Investment/Banks
  • Grocery/Supermarkets
  • Hospitality Industry
  • Mass Merchandisers
  • Restaurants/Food Service

Mystery Shopping

Customer Contact

Steve Heintzelman

Company Description

Since our founding as “RitterAssociates” in 1974, Alta360 Research has been at the forefront helping clients of all types deliver Great Customer Experiences. We’re specialists in operational feedback and customer experience measurement products for Fortune 200 companies. But Alta360 Research is more than a collection of products and services. Our Circle of QualityTM approach is a comprehensive solution to your operational and customer service challenges, based on more than 40 years’ experience learning what produces the best return on investment.

Level of Mystery Shopping Services

Full service

Types of Mystery Shopping Services Offered
  • Audio Recorded Shops
  • Competitor Shops
  • Incentive Based Programs
  • Integrity/Theft Audits
  • Merchandising Services
  • Online Reporting
  • Merchandising Audits
  • Operational Audits
  • Price Audits
Industries/Sectors Served
  • Business
  • Entertainment
  • Financial Services
  • Health Care
  • Hospitality
  • Retail
  • Service (hotel,travel etc.)
Geographic Scope of Shopping Services
  • Canada Eastern
  • Canada Central
  • Canada Western
  • Caribbean
  • USA Mid Atlantic
  • USA MidWest
  • USA Mountain
  • USA Northeast
  • USA NorthWest
  • USA South Atlantic
  • USA South Central
  • USA SouthWest
  • USA Pacific Coast

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