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Customer Service Profiles (CSP)

Customer Service Profiles (CSP)

Company Address:
12020 Shamrock Plaza
Suite 310
Omaha, NE 68154
USA
View Map


SourceBook

Customer Contact

John Berigan, Exec. Vice President

Company Description

Customer Service Profiles (CSP) is a premier provider of customer experience management programs and market research solutions. We are a full-service research organization with over 25 years of experience helping our clients gain knowledge from customer surveys that provide actionable analysis to ultimately improve the customer experience. CSP provides thought leadership and innovative research solutions that are tailored to the unique objectives of each client. We offer multiple methodologies within our many products and services and what differentiates us from the competition is the consultation we provide to help our clients understand how to take action on their research results. Our mission with every client is to provide a clear roadmap to service quality excellence that will produce improved customer service, increase customer loyalty and promote customer advocacy. CSP‘s ongoing voice of the customer research includes Customer Experience programs, telephone surveys and Web-based surveys. Our point-in-time assessment research includes customer relationship assessments, brand awareness studies, recently-closed relationship assessments, competition assessments and internal service assessments.

Research Services
  • Benchmark Studies
  • Business-To-Business Research
  • Customer Loyalty
  • Customer Satisfaction Studies
  • E-mail Surveys
  • Marketing Research-Full Service
  • Mystery Shopping
  • Service Quality Measurement
  • Survey Design
  • Telephone Interviewing/CATI
  • Telephone/Mail/Telephone Studies
Industries, Markets and Audiences
  • Business-To-Business
  • Financial/Investment/Banks
  • Insurance
  • Retailing
  • Telecommunications

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