Skip to: Main Content / Navigation

  • Facebook
  • Twitter
  • LinkedIn
  • Add This

Customer Service Profiles (CSP)

Customer Service Profiles (CSP)

Company Address:
12020 Shamrock Plaza, Suite 310
Omaha, NE 68154
USA
View Map


This company is included in the following directories

SourceBook

Customer Contact

John Berigan, Exec. Vice President

Company Description

Customer Service Profiles (CSP) is a premier provider of customer experience management programs and market research solutions. We are a full-service research organization with over 25 years of experience helping our clients gain knowledge from customer surveys that provide actionable analysis to ultimately improve the customer experience. CSP provides thought leadership and innovative research solutions that are tailored to the unique objectives of each client. We offer multiple methodologies within our many products and services and what differentiates us from the competition is the consultation we provide to help our clients understand how to take action on their research results. Our mission with every client is to provide a clear roadmap to service quality excellence that will produce improved customer service, increase customer loyalty and promote customer advocacy. CSP‘s ongoing voice of the customer research includes Customer Experience programs, telephone surveys and Web-based surveys. Our point-in-time assessment research includes customer relationship assessments, brand awareness studies, recently-closed relationship assessments, competition assessments and internal service assessments.

Research Services
  • Benchmark Studies
  • Business-To-Business Research
  • Customer Loyalty
  • Customer Satisfaction Studies
  • E-mail Surveys
  • Marketing Research-Full Service
  • Mystery Shopping
  • Service Quality Measurement
  • Survey Design
  • Telephone Interviewing/CATI
  • Telephone/Mail/Telephone Studies
Industries, Markets and Audiences
  • Business-To-Business
  • Financial/Investment/Banks
  • Insurance
  • Retailing
  • Telecommunications

Phone Facility

Customer Contact

John Berigan, Exec. Vice President

Number of interviewing stations: 115

Number of stations using computer-aided interviewing (CATI): 115

Number of stations monitored on-site: 115

Number of stations monitored off-site: 115

Mystery Shopping

Customer Contact

John Berigan, Exec. Vice President

Company Description

Customer Service Profiles (CSP) has provided multiple mystery shopping solutions to hundreds of companies for over 25 years. Our approach is simple; understand the unique objectives of our clients and design programs with CSP’s unique and proven customer-based mystery shoppers, professional mystery shoppers or a combination of both to develop an effective and cost efficient solution. CSP’s dedication to program design, data integrity, real-time web-based reporting, world-class customer service and data analysis make us the premier provider of mystery shopping services.

Level of Mystery Shopping Services

Full service

Types of Mystery Shopping Services Offered
  • Competitor Shops
  • Incentive Based Programs
  • Merchandising Services
  • Online Reporting
  • Merchandising Audits
  • Operational Audits
Industries/Sectors Served
  • Business
  • Entertainment
  • Financial Services
  • Health Care
  • Retail
  • Service (hotel,travel etc.)
Geographic Scope of Shopping Services
  • USA Mid Atlantic
  • USA MidWest
  • USA Mountain
  • USA Northeast
  • USA NorthWest
  • USA South Atlantic
  • USA South Central
  • USA SouthWest
  • USA Pacific Coast

Comment on this listing

comments powered by Disqus

These companies, organizations and individuals have opted to be listed in this Directory. Quirk's does not endorse these companies, organizations and individuals and makes no representations, warranties or guarantees as to, and assumes no responsibility for, the products or services provided by them. Quirk's expressly disclaims all liability for damages of any kind arising out of the use or performance of the products or services provided by those listed.