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Quality Solutions, Inc.

Quality Solutions, Inc.

Company Address:
P.O. Box 40147
Cleveland, OH 44140-0147
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Customer Contact

John Dickey, President

Company Description

Quality Solutions Inc. provides market research and consulting services for companies seeking a competitive advantage. Rather than exclusively on the voice of the customer or the voice of the process, our services are designed to be complimentary and recognize the fact performance excellence is achieved through the successful blending of both. Our services are customized to your unique needs. We utilize a combination of tools and systems to assess customer loyalty. Our use of the Net Promoter System goes beyond the simple metric to ensure our clients understand the specific factors which create promoters and detractors. When you select Quality Solutions you will have the assurance of knowing you are working with Certified Net Promoter Consultants. Each company is at a different point in their customer-centric journey. It is not uncommon for a company to circle back to read the loyalty and engagement of their employees. Quality Solutions developed the Net Promoter Cultural Index as a means of assessing employee loyalty and engagement. We have a professional domestic call center and the ability to administer online surveys internationally with full translation support.

Research Services
  • Benchmark Studies
  • Business-To-Business Research
  • Competitor Customer Research
  • Consumer Research
  • Consumer Research Consultation
  • Customer Loyalty
  • Customer Satisfaction Studies
  • E-mail Surveys
  • Employee Opinion Studies
  • Hybrid Research (Qual/Quant)
  • International Research
  • Mail Surveys
  • Mobile Surveys
  • Online Research Consultation
  • Online Survey Design/Analysis
  • Online Surveys
  • Qualitative Research
  • Qualitative-Online
  • Quantitative Research
  • Service Quality Measurement
  • Software-Mobile Surveys
  • Software-Online Surveys
  • Telephone Interviewing/CATI
  • Telephone/Mail/Telephone Studies
  • Trade Surveys

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