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Quality Solutions, Inc.

Quality Solutions, Inc.

Company Address:
P.O. Box 40147
Cleveland, OH 44140-0147
USA
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Customer Contact

John Dickey, President

Company Description

Quality Solutions Inc. provides market research services designed to address the critical business issues of customer loyalty, retention and growth. Our services are designed with one goal in mind: performance excellence. Our telephone, online and mail surveys are designed for your unique needs. Based on your needs we will provide in-depth competitive comparisons, measurement of customer loyalty, brand, customer value analysis, driver analysis and analysis of buying criteria. We utilize quantitative and qualitative research methods. Every client is unique. Our transactional and relationship surveys provide executive management with actionable information. Transaction surveys are event-driven or can be tied to specific customer touchpoints. Relationship surveys provide strategic market insights across all touchpoints. Online Survey Solutions™ is much more than software. It is a Web-hosted research application developed and fully supported by our professional market research consulting team. Our software, consultation support, hosting, analytics and reporting services include more deliverables than any of our competitors for a reasonable price. We are capable of translating your online survey in over 70 languages. Loyal customers drive profits for your company. Loyal customers are significantly more valuable to your company since they will typically repurchase more often, represent up-sell and cross-sell opportunities and will refer new customers your way. Our Net Promoter process includes training, consulting and performance reporting using our NPS dashboard. We have two employee survey processes available. The NPS Cultural Index allows for companies using a Net Promoter process to assess customer satisfaction and loyalty to have a complimentary tool to assess their operating culture. Our second tool is more traditional in terms of allowing companies to assess employee satisfaction. Both can be supported using our online survey solutions.

Research Services
  • Association Membership Studies
  • Benchmark Studies
  • Brand Loyalty Studies
  • Business-To-Business Research
  • Business-To-Business Research Consultation
  • Competitor Analysis Evaluation
  • Competitor Customer Research
  • Consumer Research
  • Customer Loyalty
  • Customer Satisfaction Studies
  • Distributor Research
  • E-mail Surveys
  • Employee Opinion Studies
  • Hybrid Research (Qual/Quant)
  • Mail Surveys
  • Marketing Research Consultation
  • Marketing Research-Full Service
  • Online Survey Design/Analysis
  • Online Surveys
  • Qualitative Research
  • Quantitative Research
  • Telephone Interviewing/CATI
  • Telephone/Mail/Telephone Studies
  • Tracking Research
Industries, Markets and Audiences
  • Advertising Agencies
  • Associations
  • Business-To-Business
  • Consumers
  • Financial/Investment/Banks
  • Health Care
  • Hospitals
  • Information Technology (IT)
  • Insurance
  • Internet/Web
  • Manufacturing
  • Medical
  • Medical/Surgical Products

These companies, organizations and individuals have opted to be listed in this Directory. Quirk's does not endorse these companies, organizations and individuals and makes no representations, warranties or guarantees as to, and assumes no responsibility for, the products or services provided by them. Quirk's expressly disclaims all liability for damages of any kind arising out of the use or performance of the products or services provided by those listed.

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