SourceBook
Customer Contact Michael Halberstam, President
Paul Sherman, Sr. V.P. Sales & Marketing
Gregg Stickeler, V.P. Client Services
Gabe Oshen, V.P. Acct. Svcs. N.Y.
Tony Soares, V.P. Acct. Svcs. Dallas
Jennifer Holland, V.P. Client Services
Peter Cole, Mgr. Customer Sat. & IVR
Francine Cafarchia, Account Services Mgr.
Ryan Treff, Account Services Mgr.
Company DescriptionISA is one of the largest marketing research data collection and data processing companies, with 400 CATI positions in the US and Canada. ISA is also the industry leader in multicultural data collection having conducted interviews in 67 languages. Online interviewing, including online panel and river sample through SoapBoxSample is now available. ISA also has IVR interviewing, and complete data processing services, including coding, programming and translations. Through our Q-Insights division we also conduct face-to-face intercept interviews utilizing tablets and laptops, car clinics, qualitative studies and executive interviewing on a national scale. We have extensive experience in interviewing hard-to-reach ethnic groups such as Hispanics and Asians. Q-Insights has two focus group facilities in Southern California and nationwide recruiting capabilities. ISA also specializes in customer satisfaction programs, utilizing multi-mode data collection including CATI, IVR and on-line, and offers an online reporting tool (ORT) that allows for interactive reporting capabilities throughout your organization.
Research Services
- Business-To-Business Research
- Coding
- Customer Satisfaction Studies
- Data Analysis
- Data Crosstabulation
- Data Processing
- E-mail Surveys
- Ethnic Interviewing
- Ethnic Research Consultation
- Interactive Voice Response (IVR)
- International Interviewing
- Online Surveys
- Telephone Interviewing/CATI
- Telephone/Mail/Telephone Studies
Industries, Markets and Audiences
- African-American
- Asians
- Hispanic
- International Firms
- Internet/Web
- Middle-Eastern
|
