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Interviewing Service of America, Inc.

Interviewing Service of America, Inc.

Company Address:
15400 Sherman Way 4th Floor
Van Nuys, CA 91406-4211
USA
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This company is included in the following directories

SourceBook

Customer Contact

Michael Halberstam, President
Paul Sherman, Sr. V.P. Sales & Marketing
Gregg Stickeler, V.P. Client Services
Jennifer Holland, V.P. Client Services
Peter Cole, Mgr. Customer Sat. & IVR
Francine Cafarchia, V.P. Account Services
Ryan Treff, Account Services Mgr.

Company Description

ISA is one of the largest marketing research data collection and data processing companies, with 325 CATI positions in the U.S. ISA is also the industry leader in multicultural data collection, having conducted interviews in 67 languages. Online interviewing, including online panel and river sample through SoapBoxSample is now available. ISA also has IVR interviewing and complete data processing services, including coding, programming and translations. Through our Q-Insights division we also conduct face-to-face intercept interviews utilizing tablets and laptops, car clinics, qualitative studies and executive interviewing on a national scale. We have extensive experience in interviewing hard-to-reach ethnic groups such as Hispanics and Asians. Q-Insights has two focus group facilities in Southern California and nationwide recruiting capabilities. ISA also specializes in customer satisfaction programs, utilizing multimode data collection including CATI, IVR and online, and offers an online reporting tool (ORT) that allows for interactive reporting capabilities throughout your organization.

Research Services
  • Business-To-Business Research
  • Coding
  • Customer Satisfaction Studies
  • Data Analysis
  • Data Crosstabulation
  • Data Processing
  • E-mail Surveys
  • Ethnic Interviewing
  • Ethnic Research Consultation
  • Interactive Voice Response (IVR)
  • International Interviewing
  • Online Surveys
  • Panels-Online
  • Telephone Interviewing/CATI
  • Telephone/Mail/Telephone Studies
Industries, Markets and Audiences
  • African-American
  • Asians
  • Hispanic
  • International Firms
  • Internet/Web
  • Middle-Eastern

Phone Facility

Customer Contact

Michael Halberstam, President

Company Description

ISA is one of the largest marketing research data collection and processing companies in the U.S. with 325 CATI positions. We are known for our superior, expert service and as the industry leader in multicultural data collection, having conducted interviews in 67 languages. Online interviewing with SoapBoxSample, our innovative in-house online sampling leveraging multi-modal recruiting methodologies. Q-insights, ISA’s qualitative division with two LA-area facilities, provides national focus group recruiting plus field management for national F2F/intercept specializing in outside-the-mall approach for interviewing ethnic/hard-to-reach targets. IVR interviewing plus programming, complete data processing, including coding, and translations available.

Number of interviewing stations: 200

Number of stations using computer-aided interviewing (CATI): 200

Number of stations monitored on-site: 200

Languages Spoken
  • Arabic
  • English
  • Farsi
  • French
  • German
  • Hebrew
  • Hindi
  • Hmong
  • Italian
  • Japanese
  • Korean
  • Malay
  • Mandarin Chinese
  • Persian
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Tagalog
  • Thai
  • Vietnamese

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