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Interviewing Service of America, LLC - HQ

Interviewing Service of America, LLC - HQ

Company Address:
15400 Sherman Way
4th Floor
Van Nuys, CA 91406-4211
USA
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SourceBook

Customer Contact

Michael Halberstam, Chairman
Gregg Stickeler, S.V.P. Client Services
Jacqueline Rosales, COO, SoapBoxSample
Francine Cafarchia, V.P. Client Services
Peter Cole, V.P. Customer Satisfaction/IVR
Jennifer Holland, V.P. Client Services
Jeff Spitzer, V.P. Client Services
Ed Sugar, V.P. Client Services

Company Description

ISA is one of the largest research companies in the U.S. with 325 CATI positions. ISA is known for superior service and as the industry leader in multicultural research, having conducted interviews in 67 languages. Newly-acquired division, icanmakeitbetter, offers a best-in-class insights community platform to help you go from insights to action faster, easier and cheaper. Online/mobile research with our online sample solution, SoapBoxSample, leverages our proprietary panel with resources including opt-in panel, routing techniques and live sample for access to millions of respondents. Our Q-insights division conducts face-to-face intercept interviews utilizing tablets/laptops, car clinics, qualitative studies and executive interviewing on a national scale. We have extensive experience interviewing hard-to-reach ethnic groups such as Hispanics and Asian Americans. Q-insights has a focus group facility in the Los Angeles area and nationwide recruiting capabilities. ISA also specializes in C-Sat programs and transaction-based IVR studies, utilizing multimode methods.

Research Services
  • Business-To-Business Research
  • Coding
  • Customer Satisfaction Studies
  • Data Analysis
  • Data Crosstabulation
  • Data Processing
  • E-mail Surveys
  • Ethnic Interviewing
  • Ethnic Research Consultation
  • Interactive Voice Response (IVR)
  • International Interviewing
  • Online Surveys
  • Panels-Online
  • Telephone Interviewing/CATI
  • Telephone/Mail/Telephone Studies
Industries, Markets and Audiences
  • African-American
  • Asians
  • Hispanic
  • International Firms
  • Internet/Web
  • Middle-Eastern

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