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Informa Research Services, Inc.

Informa Research Services, Inc.

Company Address:
26565 Agoura Rd., Suite 300
Calabasas, CA 91302
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This company is included in the following directories


Customer Contact

Brian Richards, SVP, Business Development

Company Description

Informa Research Services conducts the finest mystery shop programs and customer satisfaction research available, delivering accurate and relevant measurements in the areas of employee effectiveness, sales and service evaluation, customer loyalty and retention, closed-account research, competitive performance and regulatory compliance testing. We offer a real-time and online/Web-accessible tool that measures client satisfaction, ensures resolutions to issues raised and includes an accountability feature that motivates and recognizes superior employee customer service.

Research Services
  • Customer Loyalty
  • Customer Satisfaction Studies
  • Mystery Shopping

Mystery Shopping

Customer Contact

Brian Richards

Level of Mystery Shopping Services

Full service

Types of Mystery Shopping Services Offered
  • Audio Recorded Shops
  • Competitor Shops
  • Incentive Based Programs
  • Integrity/Theft Audits
  • Merchandising Services
  • Online Reporting
  • Merchandising Audits
  • Operational Audits
  • Price Audits
Industries/Sectors Served
  • Business
  • Entertainment
  • Financial Services
  • Health Care
  • Hospitality
  • Retail
  • Service (hotel,travel etc.)
Geographic Scope of Shopping Services
  • USA Mid Atlantic
  • USA MidWest
  • USA Mountain
  • USA Northeast
  • USA NorthWest
  • USA South Atlantic
  • USA South Central
  • USA SouthWest
  • USA Pacific Coast

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