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Informa Research Services

Informa Research Services

Company Address:
26565 Agoura Road
Suite 300
Calabasas, CA 91302
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Customer Contact

Brian Richards, SVP, Business Development

Company Description

Informa Research Services conducts the finest mystery shop programs and customer engagement/satisfaction research available, delivering accurate and relevant measurements in the areas of employee effectiveness, sales and service evaluation, customer loyalty and retention, closed-account research, competitive performance and regulatory compliance testing. We offer a real-time and online/Web-accessible tool that measures client satisfaction, ensures resolutions to issues raised and includes an accountability feature that motivates and recognizes superior employee customer service.

Research Services
  • Customer Loyalty
  • Customer Satisfaction Studies
  • Mystery Shopping

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