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Convergys Analytics

Convergys Analytics

Company Address:
201 E. Fourth St.
Cincinnati, OH 45202
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Customer Contact

Ann Georgesen, Director

Company Description

We live in an age where smart people use smart technology to make the complex simple … effortless. And yet, customer experience (CX) programs themselves are still time-consuming and difficult to manage. Companies come to us to turn their sea of data into smart data, and to expose the real story of what drives customer effort, operational challenges and mounting costs. In 2015, we helped companies shed millions of calls and drastically improve KPIs by enabling smarter, data-driven decisions. We’ll take the time to understand your business so we can be a true partner. But you still choose how much support you need. In short, our model is defined by one thing: Make the best use of your time. Our global practice employs 700 professionals in data science, primary research, software engineering, speech and text, and process optimization. Over the past three years, we’ve averaged a 97% renewal rate and enjoy an NPS of 68. In our most recent client survey, 97% agreed we understand their business needs and provide greater impact than the competition.

Research Services
  • Customer Loyalty
  • Customer Satisfaction Studies
  • Interactive Voice Response (IVR)
  • Mobile Surveys
  • Multivariate Analysis
  • Qualitative Research
  • Quantitative Research
  • Text Analytics

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