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Convergys Analytics

Company Address:
201 East Fourth Street
Cincinnati, OH 45202
USA
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This company is included in the following directories

SourceBook

Customer Contact

Ann Georgesen, Director

Company Description

Combining a network of market-leading analytic tools and methodologies, Convergys’ expert team of researchers, analysts and consultants takes the guess work out of understanding and improving the customer experience. By focusing exclusively on three core business issues - improving customer loyalty, identifying and driving incremental revenue and lowering service delivery costs - our integrated model is the strategic answer to transforming customer interactions to be positively memorable.

Research Services
  • Benchmark Studies
  • Customer Loyalty
  • Customer Satisfaction Studies
  • Market Segmentation Studies

Phone Facility

Customer Contact

Ann Georgesen, Director

Company Description

Combining a network of innovative analytics solutions, Convergys’ expert team of researchers, analysts and consultants takes the guesswork out of understanding and improving the customer experience. By focusing exclusively on three core business issues – improving customer loyalty, identifying and driving incremental revenue and lowering service delivery costs – our integrated model is the strategic answer to transforming customer experiences into a competitive advantage.

Number of interviewing stations: 60

Number of stations using computer-aided interviewing (CATI): 60

Number of stations monitored on-site: 60

Number of stations monitored off-site: 60

Languages Spoken
  • English
  • French
  • Spanish

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