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Secret Shopper

Secret Shopper

Sights on Service, Inc.

Company Address:
620 Mendelssohn Ave.
Minneapolis, MN 55427
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Customer Contact

Paul Ryan, President

Company Description

At the core of Secret Shopper® is our expertise in evaluating the customer experience both in the digital and brick-and-mortar worlds. Secret Shopper® focuses on evaluating every step of the customer experience journey with your brand; online, on-site and on the phone. Our digital audit evaluates a user’s Web site experience and we can manage your SEO/SEM strategies to drive the right traffic to your Web site. Need an app built? We do that too. When the phone rings, our phone audit program has coached your employees so they provide a positive experience that drives consumers to your store, while our on-site Secret Shopping program trains your frontline employees to close the sale. We believe the future belongs to those pulling together the various digital platforms with brick-and-mortar operations. Come visit our Web site to learn more.

Research Services
  • Competitor Customer Research
  • E-mail Surveys
  • Exit Interviews
  • In-Store Research
  • Incentive Payment & Processing
  • Interactive Voice Response (IVR)
  • International Research
  • Mail Surveys
  • Merchandising Studies
  • Mobile Surveys
  • Mystery Shopping
  • Online Surveys
  • Pricing Research
  • Sampling
  • Service Quality Measurement
  • Shopper Insights
  • Store Audits
  • Telephone Interviewing/CATI
  • Telephone/Mail/Telephone Studies
  • Web Site Evaluation

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