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Company Address:
5500 Feltl Road
Minnetonka, MN 55343
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This company is included in the following directories


Customer Contact

Emily Ryerse, EVP, Client Services

Company Description

BestMark is a leading customer experience measurement and mystery shopping company serving some of the world’s largest and most respected customer-focused brands across more than 15 industries. The company has performed over six million service evaluations over its 30-year history using a national field force of evaluators with a reach that includes over 15,000 cities and towns in the U.S., as well as in all Canadian provinces.

Research Services
  • Exit Interviews
  • In-Store Research
  • Mystery Shopping
  • Service Quality Measurement
  • Shopper Insights

Mystery Shopping

Customer Contact

Ann Jennings, CEO

Company Description

Since 1986, BestMark has helped many of America's finest businesses systematically improve the customer experience. Use our Delight Management System to gather and evaluate feedback from multiple listening posts (mystery shops, customer surveys, exit interviews, internal audits, employee surveys and employment screening/management tools). With GuestLink, our Web-based management reporting tool, your managers can instantly access this data and use it to optimize performance. With a proven methodology and a team of over 500,000 active field representatives (and more than 350,000 on our waiting list), BestMark has earned a reputation for providing hard, actionable data and effective, seamlessly integrated management solutions.

Level of Mystery Shopping Services

Full service

Types of Mystery Shopping Services Offered
  • Competitor Shops
  • Incentive Based Programs
  • Integrity/Theft Audits
  • Merchandising Services
  • Online Reporting
  • Merchandising Audits
  • Operational Audits
  • Price Audits
Industries/Sectors Served
  • Business
  • Entertainment
  • Financial Services
  • Hospitality
  • Retail
  • Service (hotel,travel etc.)
Geographic Scope of Shopping Services
  • USA Mid Atlantic
  • USA MidWest
  • USA Mountain
  • USA Northeast
  • USA NorthWest
  • USA South Atlantic
  • USA South Central
  • USA SouthWest
  • USA Pacific Coast

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