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Service Excellence Group, Inc.

Company Address:
13523 Ladue Farm Rd.
St. Louis, MO 63017
USA
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This company is included in the following directories

SourceBook

Customer Contact

Marci Bikshorn, President

Company Description

Service Excellence Group Inc. launched its success in 1993 and is a certified woman-owned business through the Women’s Business Enterprise National Council and a founding member of the Mystery Shopping Providers Association. Specializing in customer experience measurement programs and utilizing a field force of over 220,000 mystery shoppers, we study, listen to, appraise and communicate with your team face-to-face, on the telephone and Web to ensure your team's brand support. Information is collected, reviewed, analyzed and presented so that you can integrate the results with your service culture and best practices.

Research Services
  • Business-To-Business Research
  • Competitor Analysis Evaluation
  • Customer Satisfaction Studies
  • Mystery Shopping

Mystery Shopping

Customer Contact

Marci Bikshorn, President

Company Description

Service Excellence Group Inc. launched its success in 1993 and is a certified woman-owned business through the Women’s Business Enterprise National Council and a founding member of the Mystery Shopping Providers Association. Specializing in customer experience measurement programs and utilizing a field force of over 220,000 mystery shoppers, we study, listen to, appraise and communicate with your team face-to-face, on the telephone and Web to ensure your team's brand support. Information is collected, reviewed, analyzed and presented so that you can integrate the results with your service culture and best practices.

Level of Mystery Shopping Services

Full service

Types of Mystery Shopping Services Offered
  • Audio Recorded Shops
  • Competitor Shops
  • Incentive Based Programs
  • Online Reporting
  • Merchandising Audits
  • Price Audits
Industries/Sectors Served
  • Business
  • Entertainment
  • Financial Services
  • Health Care
  • Hospitality
  • Retail
  • Service (hotel,travel etc.)
Geographic Scope of Shopping Services
  • Canada Eastern
  • Canada Central
  • Canada Western
  • USA Mid Atlantic
  • USA MidWest
  • USA Mountain
  • USA Northeast
  • USA NorthWest
  • USA South Atlantic
  • USA South Central
  • USA SouthWest
  • USA Pacific Coast

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