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IIR will hold the 2014 Total Customer Experience Leaders Summit, themed "Return on Relationships: Factoring Empathy into the Stakeholder Equation," on April 9-11 at the Trump International Beach Resort in Miami. For more information visit http://customers1stblog.iirusa.com.
According to the Web site:
Translating data insights into an actionable plan is the foundation for building a successful and emotionally connected brand. The 2014 Total Customer Experience Leaders Summit shines an important lens on measuring and aligning data, along with linking attitudinal metrics to behavioral data across the enterprise. This three day open forum allows for high-level knowledge exchange with the most distinguished leaders in the customer experience space.
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