Worldwide Business Research will hold a conference, themed "Next Generation Customer Experience Canada," on September 17-18 in Toronto. For more information visit www.the-customer.ca.
According to the event Web site:
Next Gen Customer Experience Canada brings together senior-level executives to discuss innovative, multichannel customer experience strategies.
From creating a customer journey roadmap to sustaining your customer experience culture, Next Gen is packed with real-world case studies and ideas you can take back to your organization to make an immediate impact.
It’s no secret that customer experience is quickly becoming the new brand differentiator. Organizations across all industries are dedicating time and resources toward designing comprehensive customer experience strategies … and for the brands that get it right, the rewards are great - new customers, increased customer loyalty, revenue growth and brand innovation.
Join us for insight into how you can:
- Gain buy-in and achieve internal alignment around your customer experience efforts
- Create a more seamless, integrated experience across all touchpoints
- Develop comprehensive metrics for your customer experience strategies
- Better capture and interpret customer feedback to drive innovation