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April 5-6, 2016
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The Ritz-Carlton in Toronto

Strategy Institute will hold its Fifth Annual Customer Experience Strategies Summit on April 5-6 at the Ritz Carlton in Toronto. For more information visit

According to the Strategy Institute:

Maximize ROI with a Customer-Centric Business Blueprint

Inject innovation into CX design! Amplify your customer empathy and protect market share.

5th Annual Customer Experience Strategies Summit April 5th and 6th, 2016 | The Ritz-Carlton, Toronto
Take part in Canada's largest customer experience summit. This interactive forum is designed for CX executives looking to create transformational experiences and increase profitability across the entire customer journey.

Drive competitive differentiation to enhance your customer satisfaction and cement loyalty. Acquire concrete tools to improve service quality, engage employees, integrate channels, and innovate processes.

Accelerate your progress to:
-Committed Employees: Sustain a resilient customer-first culture.

-Customer Advocacy: Foster retention and positive word of mouth.

-Personalized Service: Strengthen analytics and voice of customer.

-Operational Alignment: Streamline delivery and generate cost-savings.

-Omni-channel Success: Maximize impact at every touchpoint.

Deliver on your brand promises. Why attend a generic event? Take away critical insights to help you thrive in the EXPERIENCE ECONOMY!

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