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Ovum Events will host its annual CX Forum on October 8 at No. 11 Cavendish Square in London. This event is free to attend. To register visit http://cemforum.ovumevents.com.
According to Ovum:
Rising customer expectations and customer power brought about by social and mobile technologies have made it more challenging for organizations to remain relevant to their customers. This drives the need for a deeper and broader enterprise-wide perspective of the customer, not just the customer-facing parts of the organization.
This forum seeks to answer these questions:
Ovum believes, the answer is through customer-driven transformation.
In this forum we will examine some of the critical capabilities organizations must embrace if they are to meet this challenge:
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