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CUSTOMER EXPERIENCE MANAGEMENT IN UTILITIES: THE ERA OF EMPOWERED CUSTOMERS

When
February 24-25, 2014
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Where
Baltimore
Organization
American Leaders
312-582-4273
http://bit.ly/1acx9dU
Description

American Leaders will host a conference, themed "Customer Experience Management in Utilities: The Era of Empowered Customers," on February 24-25 in Baltimore. For more information visit http://bit.ly/1acx9dU.

According to American Leaders:

On the back of increased pressure on infrastructure and needed energy efficiency programs, utilities are facing a shift of roles in consumers' lives, moving beyond simple service provision to a relationship requiring a foundation of trust and interactivity.

As each touchpoint with increasingly empowered customers becomes more critical, innovation with  digital and mobile options and direct transactions become more vital. Achieving customer satisfaction now requires considerable thought, planning and investment.

Whether extending the mobile experience to improve customer engagement or accelerating the  development and deployment of cost-effective demand response, utilities need to accelerate their  game. Speakers and delegates will pursue discourse on sdopting multichannel customer management programs for greater loyalty and satisfaction, measuring, analyzing reporting and crosschannel analytics for valuable insights and much more. Discover best practice, parallel challenges and new tactics at Customer Experience Management in Utilities: The Era of Empowered Customers.

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