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NEXT GENERATION CUSTOMER EXPERIENCE

When
September 15-17, 2014
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Where
Metro Toronto Convention Centre, Toronto, Ontario
Organization
WBR - Worldwide Business Research
http://cxcanada.wbresearch.com
Description

Worldwide Business Research will hold a conference, themed 'Next Generation Customer Experience,' on September 15-17 at the Metro Toronto Convention Centre, Toronto, Ontario.

For more information, see

http://cxcanada.wbresearch.com/?utm_source=quirks.com&utm_medium=mediapartner&utm_campaign=22407.002%2BNext%2BGeneration%2BCustomer%2BExperience%2BCanada%2BMedia%2BPartners&utm_term=Home&utm_content=Text&MAC=NGCECA14Q

According to WBR:

Launched in 2011, Next Gen Customer Experience brings together senior level executives across all industries to discuss innovative, multi-channel customer experience strategies. If you want to better understand your customers and differentiate with exceptional CX strategies, Next Generation Customer Experience 2014 is an event you can't miss.

Selected Tracks/Topics/Keynotes            
•  Customer experience design and methodology
•  Leveraging customer co-creation in your experience design process
•  Customer experience innovation
•  Scientific approaches to designing and constructing customer experience metrics
•  The customer is in control--now what?
•  Customer experience and change management
•  Leveraging social media to extend customer experience and drive brand advocacy
•  Measuring and monitoring customer loyalty
•  The future of personalization
•  Voice of the customer technology and innovation
•  Voice of the employee and improved customer satisfaction
•  Multi-channel integration
•  Developing customer experience strategies on a global scale

Estimated Attendance :
150
Client-side Attendees:
75
Event Hash Tag:
@customer_event, #ngce
SPECIAL QUIRKS OFFER:
Save 25%. Use the discount code: NGCECA14Q

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