The International Quality and Productivity Center will hold the Web RTC Customer Service Summit on June 11-12 at the Mandalay Bay Resort and Casino in Las Vegas. For more information visit www.webrtc-customerservice.com.
According to IQPC:
The WebRTC Customer Service Summit, brought to you by Call Center Week, is the first conference designed to address the WebRTC Revolution through the business integration perspective. We are gathering senior Marketing and Customer Experience executives, as well as CIOs and CTOs, to discuss the implementation and business impact of WebRTC in an educational, interactive way. The event will be aimed at all industries including Financial Services, Retail, Healthcare and Education to name a few.
Amazon is pioneering the use of WebRTC for customer service through its Mayday button, but many companies are following close behind. If you’re not taking advantage of this ground-breaking technology, then you’ll be missing out on the next big thing in customer service. Make sure you implement it into your 2014 business plan or you’ll be left in the dust!