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The Net Promoter Debate: A Summary     11  Nov 12 2009 by John Coldwell 
Customer Satisfaction Research Reporting Should Jibe with Operations Excellence     Sep 6 2010 by Charles Shillingburg 
Pros & Cons for Different Scale ...     Oct 16 2015 by Alex Hales 
Customer Research B2C     Oct 16 2015 by Alex Hales 
B2B customers are different     Oct 16 2015 by Alex Hales 

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