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Customer Satisfaction Research Reporting Should Jibe with Operations Excellence     Sep 6 2010 by Charles Shillingburg 
B2B customers are different     Dec 9 2009 by John Coldwell 
The Net Promoter Debate: A Summary     11  Nov 12 2009 by John Coldwell 
Customer Research B2C     Jun 16 2009 by Venkatesh Raman 
Pros & Cons for Different Scale ...     Apr 22 2009 by William Bailey 

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