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Information And Resources About Interactive Voice Response (IVR)

We've grouped together all the information our site contains on Interactive Voice Response to help you quickly and easily find related articles, companies, events, jobs, associations, glossary definitions and more.

Related Articles

There are 7 articles in our archive related to this topic. Below are 5 selected at random and available to all users of the site.

Achieve satisfaction through customer experience management
Customer experience management (CEM) views the customer as a whole series of interactions across a variety of channels. CEM incorporates customer satisfaction and customer experience measurements, as well as customer relationship management, into one complete view of the customer across channels.
IVR: How is it different from telephone interviewing?
While traditional data collection methods such as mail and phone continue to be widely used, other data collection methods are growing in popularity. This article discusses one such method: interactive voice response.
Long John Silver's relies on IVR to measure customer opinions
Long John Silver’s Restaurants Inc. used interactive voice response to measure customer satisfaction, the results of which have been an escalation in customer service performance and manager involvement.
By the Numbers: A choice in the matter
What happens when you let respondents choose their feedback method?
Trade Talk: Start those letters coming
Quirk's Editor Joseph Rydholm shares some humorous research tales sent in by readers and asks for feedback from Quirk's subscribers on various topics.

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Recent Articles

Below is the recent article on this topic. These articles were published within the last three years and are only available to registered subscribers.

By the Numbers: A choice in the matter
What happens when you let respondents choose their feedback method?

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