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Information And Resources About Interactive Voice Response (IVR)

We've grouped together all the information our site contains on Interactive Voice Response to help you quickly and easily find related articles, companies, events, jobs, associations, glossary definitions and more.

Related Articles

There are 7 articles in our archive related to this topic. Below are 5 selected at random and available to all users of the site.

In-bound telephone surveys invite respondents to express their satisfaction digitally
Getting customers to complete a customer satisfaction questionnaire can be challenging. Interactive voice response interviewing (IVRI) is a relatively new technology for surveying customers. This article discusses the technique, including explaining the IVRI process and reviewing case studies.
Trade Talk: Start those letters coming
Quirk's Editor Joseph Rydholm shares some humorous research tales sent in by readers and asks for feedback from Quirk's subscribers on various topics.
Achieve satisfaction through customer experience management
Customer experience management (CEM) views the customer as a whole series of interactions across a variety of channels. CEM incorporates customer satisfaction and customer experience measurements, as well as customer relationship management, into one complete view of the customer across channels.
By the Numbers: A choice in the matter
What happens when you let respondents choose their feedback method?
Long John Silver’s uses in-bound surveys to get reactions from a key customer segment
Long John Silver used in-bound surveys of drive-through and carry-out patrons to better understand customers and to measure customer satisfaction.

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Recent Articles

Below is the recent article on this topic. These articles were published within the last three years and are only available to registered subscribers.

By the Numbers: A choice in the matter
What happens when you let respondents choose their feedback method?

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