Skip to: Main Content / Navigation

  • Facebook
  • Twitter
  • LinkedIn
  • Add This

Information And Resources About Interactive Voice Response (IVR)

We've grouped together all the information our site contains on Interactive Voice Response to help you quickly and easily find related articles, companies, events, jobs, associations, glossary definitions and more.

Related Articles

There are 9 articles in our archive related to this topic. Below are 5 selected at random and available to all users of the site.

In-bound telephone surveys invite respondents to express their satisfaction digitally
Getting customers to complete a customer satisfaction questionnaire can be challenging. Interactive voice response interviewing (IVRI) is a relatively new technology for surveying customers. This article discusses the technique, including explaining the IVRI process and reviewing case studies.
Long John Silver’s uses in-bound surveys to get reactions from a key customer segment
Long John Silver used in-bound surveys of drive-through and carry-out patrons to better understand customers and to measure customer satisfaction.
IVR: How is it different from telephone interviewing?
While traditional data collection methods such as mail and phone continue to be widely used, other data collection methods are growing in popularity. This article discusses one such method: interactive voice response.
Long John Silver's relies on IVR to measure customer opinions
Long John Silver’s Restaurants Inc. used interactive voice response to measure customer satisfaction, the results of which have been an escalation in customer service performance and manager involvement.
Achieve satisfaction through customer experience management
Customer experience management (CEM) views the customer as a whole series of interactions across a variety of channels. CEM incorporates customer satisfaction and customer experience measurements, as well as customer relationship management, into one complete view of the customer across channels.

See more articles on this topic

Recent Articles

Below are the 3 most recent articles on this topic. These articles were published within the last three years and are only available to registered subscribers.

By the Numbers: A choice in the matter
What happens when you let respondents choose their feedback method?
Highlights from the FocusVision 2014 Annual MR Technology Report
This installment of the long-running study of tech in MR found some interesting regional differences in the use of various techniques.
Q&A: Leveraging inbound calls for marketing research
An interview with Scott Richards, chairman of Dial800 and CEO of Reconnect Research, discussing how MR can leverage misdialed, incomplete or disconnected inbound calls.

Related Suppliers: Research Companies from the SourceBook

Click on a category below to see firms that specialize in the following areas of research and/or industries


Conduct a detailed search of the entire Researcher SourceBook directory

Related Suppliers: Telephone

Click on a category below to see facilities with the following number of interviewing stations

--Less than 25 stations
--25+ stations
--50+ stations
--100+ stations
--200+ stations

Conduct a detailed search of the entire Telephone Interviewing directory.