Information And Resources About Service Quality Measurement (SQM)

Related Articles

There are 2 articles in our archive related to this topic.

It’s automated and controlled

A look at the efforts of Honeywell’s Automation and Control Solutions unit to incorporate the voice of the customer into its products and processes.

Getting good feedback

Ariba Inc. uses Web-based survey tools to improve customer retention by collecting real-time feedback, tracking trends, and getting immediate notification of less-than-satisfied customers, information that leads to implementation of department-wide best practices procedures and builds team morale and customer loyalty.

Related Suppliers: Research Companies from the SourceBook

Click on a category below to see firms that specialize in the following areas of research and/or industries

Specialties

• Service Quality Measurement

Conduct a detailed search of the entire Researcher SourceBook directory