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Employee Studies/Surveys

We've grouped together all the information our site contains on employee surveys to help you quickly and easily find research-related articles, suppliers, events, jobs, associations, glossary definitions and more.

You can narrow the topic further by clicking on a specific employee-related category below.

Tags: | Employee Opinion Studies | Employees | Executives/Management
| Human Resources / Organizational Development

 

Recent Articles

Below are the 5 most recent articles on this topic. These articles were published within the last three years and are only available to registered subscribers.

What will it take to win in the B2B sphere in 2020?
Walker’s Leslie Pagel outlines strategies for how B2B firms can align their current and future customer experience practices with the needs of their markets.
Boosting employee retention with predictive analytics
This article outlines how predictive analytics can help an HR department identify employees who are at risk for leaving and determine what factors motivate an employee to leave or stay.
Experiences in global online qualitative
Researchers from Kimberly-Clark Professional and SKIM offer experience-based tips and strategies for how to use online message boards for a global research project.
Why employee research is critical to customer satisfaction
A good customer service strategy starts with satisfied customer-facing employees. This article provides an overview of what sound employee satisfaction research should include.
Why utility companies should research employees and customers
Many utility industries are facing a reduction in revenue due to customer conservation. Still, customers continue to expect infrastructure improvements. This often requires rate increases and research can help benchmark employee and customer satisfaction, identify areas for improvement and pinpoint interactions that build trust.

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Related Articles

There are 78 articles in our archive related to this topic. Below are 5 selected at random and available to all users of the site.

The missing link: Why VOE is as vital as VOC
This article stresses the importance of voice-of-the-employee and employee satisfaction research initiatives and suggests ways organizations can use customer-facing employees to improve their offerings.
Data Use: Using the PRD technique online
The author recounts experiments in which he and other researchers allowed respondents to change their replies to scale-based questions during the interview process. While more research-on-research needs to be done, the technique seems to increase respondent comfort and satisfaction and thus may have value down the road.
CIGNA uses an ongoing patient satisfaction study to tailor service of its health plans
The Employee Benefits Division of the CIGNA Corporation conducted an ongoing patient satisfaction survey using phone interviews with its members. The goal was to assess members’ satisfaction with their primary care physicians in order to help CIGNA identify tangible ways to improve service.
Is 'out of control' a compliment when managing a team?
When it comes to management, being "out of control" allows leaders to be coaches instead of players. When management liberates itself from control it can then be free to think of larger plans.
Using qualitative research to improve corporate intranet sites
The Principal Financial Group analyzed its use of intranet sites by applying a three-step process to collect data from the participants: a pre-browse interview; browsing activity observed by the researcher; and a post-browse interview.

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