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Telephone Interviewing Research

We've grouped together all the information our site contains on telephone interviewing and telephone surveys to help you quickly and easily find related articles, companies, telephone facilities, events, jobs, associations, glossary definitions and more.

You can narrow the telephone survey topic further by clicking on a specific category below.

Tags: | Focus Group-Teleconference | Interactive Voice Response (IVR)
| Software-CATI (Telephone Interviewing) | Spec Writing-CATI | Telephone Interviewing / CATI
| Telephone Number Look-Ups | Telephone Panels | Telephone/Mail/Telephone Studies

 

Recent Articles

Below are the 5 most recent articles on this topic. These articles were published within the last three years and are only available to registered subscribers.

A report on the 2013 Market Research Technology Survey
Now in its tenth year, the Market Research Technology report finds continued growth for mobile, access panels ascendant and a tentative embracing of VOC and CEM.
How a 360-degree research approach provides a deeper understanding of the patient experience
The author outlines a research process by which pharmaceutical and health care companies can learn what life is like for patients afflicted by an illness.
By the Numbers: A choice in the matter
What happens when you let respondents choose their feedback method?
Integrating customer experience management with marketing research
From natural language processing to machine learning, Rick Kieser gives an overview of various approaches to processing the many forms of customer feedback now available to companies and makes a case for a multi-modal approach.
An 'enhance'ment to tackle today's tele-sampling challenges?
ReconMR conducted a self-funded study to explore and measure the efficiency of three distinct telephone samples: enhanced cell phone, random digit dialing cell phone and landline.

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Related Articles

There are 208 articles in our archive related to this topic. Below are 5 selected at random and available to all users of the site.

A Colorado HMO ties patient satisfaction to physician incentives
TakeCare HMO conducted a telephone satisfaction survey to gauge its primary-care physicians' performance in three crucial areas: access to care, physician care, and the office staff and environment. Rather than using a research firm to conduct these phone surveys, the HMO used specially trained employees.
A comparison of phone and online research
Telephone surveys have, in the past, been the method most used by research companies based on positive response rates and broad access to most U.S. households. With the continuing evolution of online surveys and the depth of Internet penetration, marketers and researchers must consider the pros and cons of each method carefully prior to commencing a research project. This overview discusses a variety of issues and considerations related to telephone and online survey research with the aim of providing direction for firms in the initial stages of developing or reviewing their approach to this area of research.
Software Review: Voxco's Pronto
This article reviews Voxco’s Pronto software, a predictive dialing solution.
After more than a decade of Web surveys, online findings still depart from phone survey results
This research-on-research draws from several studies to examine differences between online findings and results from phone surveys. Results from surveys on different topics - media usage, brand awareness, etc. - are cited.
Supplier Side: Telephone data collection part 2: outsource it or do it yourself?
The second article in a two-part series about telephone data collection, this article examines schedule control and technology.

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Related Suppliers: Telephone

Click on a category below to see facilities with the following number of interviewing stations

--Less than 25 stations
--25+ stations
--50+ stations
--100+ stations
--200+ stations

Conduct a detailed search of the entire Telephone Interviewing directory.

Related Suppliers: Research Companies from the SourceBook

Click on a category below to see firms that specialize in the following areas of research and/or industries

Specialties

Conduct a detailed search of the entire Researcher SourceBook directory

Related Glossary Terms

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Related Events

RIVA COURSE 303: ADVANCED MODERATING
October 27-29, 2014
RIVA Training Institute will hold a course, themed 'Advanced Moderating,' on October 27-29 in Rockville, Md.

Related Discussion Topics

Comaptibility of CATI Software and SAS data
11/04/2011 by Jayashree Sampath
Predictive dialing
09/17/2007 by Dan Quirk
Service for Interviewing
09/14/2007 by Brett A. Merriman
Interviewer training
09/06/2007 by Neal Kreitman
Interviewer Training
08/21/2007 by Iris Savage

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