What is the 14th Annual Customer Experience Strategies Summit 2025?

The 14th Annual Customer Experience Strategies Summit 2025 is Canada’s only event addressing both customer experience and customer success challenges.

Optimize your data for profitable revenue growth 

The 13^th Annual Customer Experience Strategies Summit returned to Toronto in 2024 with CX experts from top North American brands. The event was a resounding success, and attendees left enriched and inspired. 

Here’s what they experienced:

• Upgraded their 2024 CX plan of action by tracking crucial CX aspects and profitability links in terms of cause and effect.
• Combined the power of analytics and artificial intelligenceto enable smarter decisions at scale.
• Invested in top notch CX to increase thier brand value and long-term financial gains.
• Implemented a strategic approach to align CX, digital transformation, and marketing preparing for the future of boundless experiences.
• Devise and monetize the strategic value of CX and increase conversions.
• Leave with best practices from 40+ senior CX executives.

This year’s edition featured interactive sessions, curated breakout learning and face-to-face networking opportunities, with the conference also streamed virtually for increased reach and higher engagement.

Experience interactive networking at its best 

Attendees immersed themselves in the customer experience rabbit hole through engaging roundtable discussions. Here’s what they enjoyed:

• Shared common challenges and best practices with CX peers on various topics of their choosing.
• Participated in a quick icebreaker during speed networking, achieving their conference networking goals in a fun and agile fashion.
• Exchanged LinkedIn information and expanded their network by meeting like-minded individuals.
• Brainstormed innovative methods to fill gaps in their customer experience strategies.

Harness the power of an in-person and virtual event

This hybrid experience was specially designed to help attendees capture the most value possible!

• Expanded networks and enhanced peer-to-peer learning with a larger audience and broader reach of attendees.
• Cultivated lasting connections through one week of pre-event virtual networking on the summit platform.
• Consult industry experts and get your toughest questions answered by scheduling in-person or virtual one-to-one meetings. 
• Connected and built relationships with peers whao had similar interests and career objectives using AI matchmaking tools and filters.
• Enjoyed on-demand speaking sessions and content that could be viewed anytime, anywhere.

To learn more and to register, click here.