Customer Experience Asia Week 2023

What is Customer Experience Asia Week 2023?

Asia's No. 1 customer experience leaders' conference will be held on November 20-23, 2023, at the Sands Expo & Convention Centre in Singapore. 

Championing customer intelligence and loyalty to do more with less

Inflationary pressures and market uncertainties are forcing businesses to focus on cost-cutting measures. From workforce cuts to process overhaul, it is now business critical to focus on re-evaluating processes, workflows and technology investments. At the same time, customers enjoy the luxury of choice and demand even more personalization to make their own experience easy.

CX leaders are now faced with a two-pronged challenge – managing internal business uncertainties and delighting customers with greater, more targeted demands.
 
The first challenge is for CX leaders is to navigate this economic uncertainty by maximizing resources and producing tangible outcomes. On top of this, businesses must continue to provide hyper-personalised experiences to individual customers based on their needs and preferences. How can CX leaders leverage customer intelligence to delight their customers? With increasingly limited resources, how can CX leaders learn to do more with less?

CX Asia Week 2023 is the leading platform bringing the region’s CX leaders together to deliver a bigger CX impact by championing customer intelligence, fostering customer loyalty and optimising CX strategies to do more with less.

What are Customer Experience Asia Week's main themes?

• The power of customer experience: Driving greater impact on the business.
• Leveraging customer intelligence for hyper-personalization.
• Re-evaluating your tech-stack to increase utilization of digital CX 
• Expanding beyond Pphysical experience to a metaverse experience.
• Championing customer loyalty to navigate economic uncertainties.
• Discussing generative AI and its role in customer experience

Where will Customer Experience Asia Week 2023 be held?

Customer Experience Asia Week will be held on November 20-23, 2023, in Singapore at the Sands Expo & Convention Centre (10 Bayfront Avenue).

To learn more and to register, click here.