What is the CX Retail USA Exchange 2024?

The CX Retail USA Exchange 2024 is North America's premier invitation-only event for senior customer experience leaders in retail. In today's dynamic landscape, customer experience is being driven by profitability and retailers must remain agile to quickly and easily adapt to ever-changing consumer expectations, needs and demands. 

New technologies are bringing a new world of opportunity to retail. With artificial intelligence, innovative personalization and digitalization, there's potential to radically transform the industry. However, with retailers seeing cuts to budgets and resources, CX leaders have to navigate the tricky waters of keeping up with innovation, without compromising the bottom line. Furthermore, CX leaders are struggling to keep brick-and-mortar customer experience fresh, while consumers are seeking out next-generation in-store experiences.

In a post-pandemic world, where consumer behaviours are transformed forever but are also unpredictable, how will CX leaders rise to the challenge of experience to meet consumers where they are, be it online or in-store?

Join fellow leaders from some of the USA's biggest brands for this year's CX Retail USA exchange and lead the charge towards retail excellence, and discover how major retailers are shifting CX from a business cost to a revenue driver.

To learn more and to register, click here.