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Mrs Market Research Society Financial Services Research 2023

Financial Services Research 2023

Market Research Society (MRS)

In-person: London, England February 9, 2023
Event Website

The Market Research Society (MRS) will host its Financial Services Research 2023 on February 9, 2023, in London.

According to MRS:

Delivering great outcomes for consumers

Showcasing how FinTech and traditional financial providers including Bilendi, Lowell, Xero and Virgin Money Investments are using a range of research methodologies to understand and deliver

Attend this conference to:

  • Gain a deeper understanding of changing financial attitudes, behaviours and vulnerabilities.
  • Hear how insight generation is helping to improve the design of financial products, communications and services.


We’re experiencing the biggest cost of living crisis for a generation. What are consumers thinking, and how can the financial services sector meet their changing needs?

We'll be discussing topics such as:

  • How to use data to build a rounded picture of people’s saving and spending habits.
  • How market research is helping identify vulnerable customers.
  • The importance of customer centricity in a market still suffering from negative perceptions.

You will learn how to:

  • Create a customer-centric culture and demonstrate outcomes-based approaches in compliance with the new Consumer Duty
  • Generate agile insights to respond quickly to the changing needs of financial consumers
  • Achieve a deep understanding of your customers’ journeys and lived experiences
  • Harness the voice of the consumer to develop valued commercial propositions and enhance customer experience
  • Build understanding of marginalised and vulnerable customers to deliver the right communications, products and support

Structure of the event:

This will be a face-to-face event. Re-connect with industry colleagues, network with our expert panel of speakers and participate in lively discussions throughout the day. Sessions will include:

  • Case studies of recent consumer insight projects
  • Panel discussions on broader topics and current challenges facing the sector
  • Networking lunch
  • Drinks reception

To learn more and to register, click here.


Start Date:
February 9

End Date:
February 9

Market Research Society (MRS)


Radisson Blu Edwardian
9-13 Bloomsbury Street
London, LND WC1B 3QD
United Kingdom

For more information and to register for the event, please go to the event's website:

Event Website

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