185017429(1)A recent survey conducted by New York analytics and marketing technology provider Fulcrum found that 74 percent of consumers who received birthday messages from a company they do business with thought more positively of the company afterwards. Eighty-eight percent of those positive reactions translated to increased brand loyalty.

Consumers responded most positively to birthday greetings from the food and beverage industry, such as Baskin-Robbins, Ruby Tuesday or Starbucks. Ninety-two percent of consumers receiving greetings from these types of firms thought more positively about the sending company and 96 percent reported an increase in loyalty.

While nearly all birthday greetings received favorable consumer responses, those bearing discounts positively influenced the greatest number of survey respondents. Greetings that included some type of discount or gift were 24 percent more effective in positively impacting consumer opinion than simple birthday greetings (87 percent and 70 percent, respectively). “While marketers who recognize their customers’ birthdays assume the message creates an even stronger relationship with them, our consumer research confirms the positive influence on both the brand’s image and future sales to that customer,” said Tara Piazza, senior vice president, Fulcrum, in a press release. “Firms deploying campaigns to celebrate their customers’ birthdays tighten consumer relationships while also creating the opportunity to market additional products and services.”

The online survey was conducted earlier this year based on interviews with 500 consumers.

Age played a decisive role in how birthday greetings impacted brand loyalty. Consumers between the ages of 25 and 34 were far more likely to report increased loyalty, at 92 percent, compared to those ages 55 and up, among whom just 73 percent reported increased loyalty. Income level and gender played significantly smaller roles in differentiating consumer responses.

Consumers not receiving birthday greetings generally have opted-out of such communications, refused to provide contact information or possibly have been ignored by companies they purchase from. The survey results suggest that these companies are missing out on a strong opportunity to engage with customer in a very influential way. Marketers who practice the birthday campaign can attest to the fact that birthday greetings generally have the highest click and conversion rate among all operational e-mails; they are essentially cost-free and lack the risk of a negative consumer response.

Visit here for a copy of the company’s “Birthday Boost” white paper.