Forrester Research Webinar: You Have to Improve Your Customer Experience: Now What?

By Richard Evensen | January 18, 2023

Reading time: 1 minutes

Abstract

Forrester Research held a Webinar titled, 'You Have To Improve Your Customer Experience: Now What?,' on September 25, 2012.

Research Topics:: CX/UX-Customer/User Experience | Marketing Research-General
Industry/Market Focus:: Consumer Services | Research Industry
Content Type: Sponsored Video

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You Have To Improve Your Customer Experience: Now What?

Editor's note: Forrester Research held a webinar about improving the customer experience on Sept. 25, 2012. Duration 58:15.

Richard Evensen, senior analyst at Forrester Research, discusses ways to effectively improve your customer experience.

Presenter: