Listen to this article

New York-based CMR/TNS Media Intelligence has named Bev Andal to the newly created position of chief operating officer.

Paul Root has been named chief marketing officer of the Marketing Science Institute (MSI), Cambridge, Mass., effective June 1. Root served as MSI president from 1990 to 1998.

Carol Hefner has been named president of Survey Partners of America, Winston-Salem, N.C.

Britain’s Market Research Society has named Jennie Beck chairman. She is director of NFO Media.

Information Resources, Inc., Chicago, has promoted Neil Canter to division president, analytic insights group, and David Shanker to division president, client service North America.

Greenwich, Conn.-based NFO WorldGroup has named Lynd Bacon executive vice president, business, product, and technology development.

C&R Research has named Dick Chay vice president, responsible for developing new business for the Chicago-based company.

St. Louis-based Maritz Research has formed a new group called Product Planning & Development. Wally Balden assumes the group’s lead role as director of product planning and development. The new unit will be focused primarily on new product development, product management and portfolio management. Separately, Keith Chrzan has rejoined Maritz Research as director of marketing science.

Cleveland communications firm Marcus Thomas LLC has named Edwige Winans research project manager. In addition, Karl Maloney-Davis has been named research associate.

Walker Information, Indianapolis, has named Patrick Gibbons senior vice president of marketing and business development.

KLD Marketing Research, Inc., Valparaiso, Ind., has announced several promotions: Jessiea E. DeWitt to senior project director; Erin M. Venice to project director; Douglas Robertson to senior project facilitator; Amanda Piecuch to project facilitator; and Aaron Sullivan to data collection facilitator.

New York-based RoperASW has named Wayne Smith vice president of its Roper/Langer Qualitative Division.

Harper, an Indianapolis-based pharmaceutical health care market research company, has named Cindy Johnson director of qualitative services America, Winston-Salem, N.C.

Scott Birkeland has joined MRSI (Marketing Research Services Inc.) as a statistical analyst at the company’s headquarters in Cincinnati.

Bridgid Delgardio has been named facility director at the new Focus Pointe facility in Santa Monica, Calif. At the firm’s suburban Philadelphia facility, Jennifer Steinberg has been named associate director.

At the Los Angeles office of Interviewing Services of America, Dianna Rose has been named senior project manager, Benny Carrasco Jr. has been named CATI programmer, and Tracy Rutter has been named data processing project manager. At the firm’s Chicago-office, Karen Flannery has been promoted to regional director, account services.

On-Line Communications, Inc., Bartlesville, Okla., has named Ed Sugar vice president of sales.