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Showing:Chris Goodwin

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ArticleSatisfying no longer: Part III: Finding customer satisfaction's rightful placeDennis Murphy, Chris Goodwin|October 1, 2009
ArticleSatisfying no longer: Part II: The consequences of bad satisfaction measurementDennis Murphy, Chris Goodwin|August 1, 2009
ArticleSatisfying no longer: Part I: Satisfaction research needs to return to focusing on the customerDennis Murphy, Chris Goodwin|July 1, 2009