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Showing: Chris Goodwin

Total: 3

Article Satisfying no longer: Part III: Finding customer satisfaction's rightful place Chris Goodwin, Dennis Murphy | October 1, 2009
Article Satisfying no longer: Part II: The consequences of bad satisfaction measurement Chris Goodwin, Dennis Murphy | August 1, 2009
Article Satisfying no longer: Part I: Satisfaction research needs to return to focusing on the customer Chris Goodwin, Dennis Murphy | July 1, 2009