ArticleImpact of health on satisfaction: a customer segmentation case studyDavid Langley, Lori Cook|June 1, 2000
ArticleConsumers' contradictions: value and other brand attributesDavid Langley, Lori Cook|March 1, 2000
ArticleAssessing the impact of study design and other factors on determinations of health plan satisfaction driversDavid Langley|October 1, 1998
