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Showing:Douglas Pruden

Total: 18

ArticleWhy your customer satisfaction program isn’t workingDouglas Pruden, Terry Vavra|November 1, 2014
ArticleMeasuring the health of an online communityDouglas Pruden, Terry Vavra|April 1, 2011
ArticleCustomer loyalty: The competitive edge beyond satisfactionDouglas Pruden, Terry Vavra, Ravi Sankar|April 1, 1996