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Showing: Howard Lax

Total: 7

Article Leaky bucket? How to attract new customers and keep existing ones Howard Lax | March 5, 2021
Article CX redefined: Where does it stand now? Howard Lax | November 30, 2020
Article Why haven’t more companies jumped on board with emotional experiences? Howard Lax | February 25, 2020
Article Ground rules for selecting the best customer-focused metric Howard Lax | November 1, 2016
Article The seven heavenly virtues of VOC research Howard Lax | May 1, 2012
Article The economics of loyalty: What makes a loyal customer valuable? Howard Lax | May 1, 2011
Article The seven deadly sins of VOC research Howard Lax | February 1, 2011