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Showing:Howard Lax

Total: 7

ArticleLeaky bucket? How to attract new customers and keep existing onesHoward Lax|March 5, 2021
ArticleCX redefined: Where does it stand now?Howard Lax|November 30, 2020
ArticleWhy haven’t more companies jumped on board with emotional experiences?Howard Lax|February 25, 2020
ArticleGround rules for selecting the best customer-focused metricHoward Lax|November 1, 2016
ArticleThe seven heavenly virtues of VOC researchHoward Lax|May 1, 2012
ArticleThe economics of loyalty: What makes a loyal customer valuable?Howard Lax|May 1, 2011
ArticleThe seven deadly sins of VOC researchHoward Lax|February 1, 2011