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Howard Waddell

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Showing:Howard Waddell

Total: 4

ArticleWhere's the quality control?Howard Waddell|February 1, 2001
ArticleA better customer satisfaction scaleHoward Waddell|October 1, 1999
ArticleA simple method of setting priorities for improving customer serviceHoward Waddell|October 1, 1997
ArticleIn defense of the mail surveyHoward Waddell|June 1, 1996

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