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Showing: Timothy Keiningham

Total: 3

Article Exploring criterion variables for business-to-business customer satisfaction programs Demitry Estrin, Terry Vavra, Tiffany Perkins-Munn, Timothy Keiningham | March 1, 2004
Article When presenting research results, use your skill set to find the right mix of detail and perspective Luke Williams, Timothy Keiningham | May 1, 2008
Article Why managers should care about employee loyalty Lerzan Aksoy, Luke Williams, Timothy Keiningham | February 1, 2010