ArticleAll chatter's not good chatter - tips for monitoring negative online mediaV. Kanchana|November 1, 2012
ArticleMaker of design software uses telephone interviews to keep in touch with customers around the worldJoseph Rydholm|April 1, 1995
ArticleA survey of scanner data users finds problems with data analysis, assimilationJoseph Rydholm|November 1, 1989