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Showing:Customer Loyalty

Total: 260

ArticleA stepwise loyalty processMarion Picard, Kathi McGregor|October 1, 1999
ArticleClosing the customer satisfaction gapWilliam Nowell|February 1, 1999
Article'Voice of the customer' disconnects still exist in most companiesJohn Goodman, Colleen Bush|January 1, 1999
ArticleImproving customer loyalty through a strategic value-focused approachChristopher Ratcliff, Elizabeth Horn|October 1, 1998
ArticlePowering your way to reduced customer churn and increased customer loyaltyEric Reidenbach, Gordon McClung|October 1, 1998
ArticleTrade Talk: Cutting through the customer satisfaction jargonJoseph Rydholm|October 1, 1998
ArticleCreate a collaborative service culture in your call centerAudrey Guskey, Robert Heckman|October 1, 1998
ArticleDon't forget your at-risk customersBill Etter|November 1, 1997
ArticleVisualizing buyer behavior with unconstrained modelsBetsy Charles|October 1, 1997
ArticleGaining strategic business advantage through customer value measurementVince Farace, Jeri Meola|October 1, 1997
ArticleComment cards and rating scales: Who are we fooling?Joseph Duket|May 1, 1997
ArticleIs the market research industry failing its TQM clients?Robert Eng|October 1, 1996
ArticleProfiting from customer value analysisMadhav Srinivasan|October 1, 1996
ArticleCustomer loyalty: The competitive edge beyond satisfactionDouglas Pruden, Terry Vavra, Ravi Sankar|April 1, 1996
ArticleCable companies must listen to customers if they hope to survive in a rapidly changing marketRichard Schreuer, Polly Staman, Jim Higgins|October 1, 1995