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Showing:Mystery Shopping

Total: 76

ArticlePutting a positive spin on mystery shoppingMary Baum|January 1, 1998
ArticleConstructing an effective mystery shopping programDonna Guido|January 1, 1998
ArticleMystery shops help Bose make sure its customer service matches its reputation for qualityJoseph Rydholm|January 1, 1998
ArticleMystery shopping 101Al Goldsmith|January 1, 1997
ArticleMystery shopping makes sure salespeople sing praises of Yamaha digital pianosJoseph Rydholm|January 1, 1997
ArticlePatterns revealed: the evolution of a mystery shopping programDonna Garrou|January 1, 1997
ArticleMystery shopping scams hurt researchers, consumersMark Michelson|January 1, 1997
ArticleTaking the mystery out of mystery shoppingMark Michelson|January 1, 1997
ArticleHow to ensure an objective mystery shopDan Prince|January 1, 1996
ArticleFrom the Publisher: Mystery shopping develops new imageTom Quirk|January 1, 1996
ArticleMystery shopping fuels Texaco's employee excellence programLisa Heutel|January 1, 1996
ArticleMystery shopping for the financial services industry — then and nowBarry Leeds|January 1, 1996
ArticleFrom the Publisher: Mystery shopping takes a giant leap forwardTom Quirk|April 1, 1995
ArticleEvaluating customer service over the telephoneIllona Guzman|November 1, 1992
ArticleMail survey, mystery shops and other research contribute to Connecticut bank's customer satisfaction effortsJoseph Rydholm|October 1, 1992