What is Customer Connect Expo Atlanta 2026?

Customer Connect Expo 2026 will take place on September 9-10, 2026, at the Georgia World Congress Center (285 Andrew Young International Blvd NW) in Atlanta. The two-day event will feature over 100 speakers, more than 200 vendor booths and multiple networking and learning formats focused on customer contact innovation.

The event serves as a platform for CX executives, contact-center leaders and technology providers to explore AI-driven engagement tools, omnichannel strategies and operational best practices across finance, retail and health care sectors.

What are the key themes at Customer Connect Expo 2026?

• AI-driven contact-center tools and agent support platforms for CX architects and operations leads.
• Emerging CX metrics and KPIs with relevance for CX analysts and performance managers.
• Omnichannel engagement strategies across health care, banking and retail for digital transformation leaders.
• Peer-to-peer networking in the CX CONNECT area for C-level customer success and procurement decision-makers.

Who should attend Customer Connect Expo 2026?

• Chief customer experience and customer success officers.
• Contact-center directors and operations leaders.
• Procurement and technology decision-makers.
• CX analysts and performance managers.

What does Customer Connect Expo 2026 offer?

• Vendor booths featuring over 200 exhibitors showcasing AI and omnichannel CX solutions.
• Conference tracks with keynotes, panels and workshops on CX innovation and AI use cases.
• Networking hub (CX CONNECT) enabling structured peer discussions and relationship building.
• Sponsorship packages offering branding, speaking roles and exhibit hall visibility.

To learn more and to register, click here.