What is Customer Service & Experience West 2027?

Reuters Events: Customer Service & Experience West is the meeting place for senior CX, service, digital and operations leaders re‑engineering how organizations serve customers in an AI‑enabled world – alongside the partners helping teams turn ambition into action.

In 2027, expect two days focused on the realities of modern customer experience: embedding AI into service delivery without losing trust, building data foundations that connect insight to action, breaking down silos across service, digital and operations and designing experiences that meet rising expectations across generations. From ethical governance to measurable ROI, the agenda goes beyond experimentation to what truly scales.

It’s where bold ideas are stress‑tested on stage and sharpened in honest, peer‑to‑peer debate – so you leave with practical frameworks, proven approaches and CX strategies you can implement immediately across the enterprise.

To learn more and to register, click here.