ArticleExpedia incorporates customer satisfaction feedback and employee input to enhance service and supportBrett Tucker|October 1, 2004
ArticleOnline surveys help Paramount Parks keep respondents and visitors happyJoseph Rydholm|July 1, 2004
ArticleStudy helps develop ticket options for Kennedy Space Center Visitor ComplexWilliam Bailey|May 1, 2001
ArticleMinor league, major loyalty - Michigan baseball team surveys its fansTom Logue|October 1, 2000
ArticleProjective techniques help nightclub concoct nostalgia-filled cocktails for Gen X patronsDean Bates|December 1, 1999
ArticleFrom the Publisher: In satisfaction terms, this ship was the TitanicTom Quirk|November 1, 1998
ArticleAgency uses a little R&R (research & relaxation) to develop ads for RV groupJoseph Rydholm|March 1, 1997
ArticleMystery shopping makes sure salespeople sing praises of Yamaha digital pianosJoseph Rydholm|January 1, 1997
ArticleRespondents in interactive groups approve Best Western's ambitious ad campaignJoseph Rydholm|June 1, 1996
ArticleResearch with tourists and travel agents measures viability of high-speed train in OrlandoWilliam Bailey|February 1, 1996
ArticleFlorida golf school uses neural networks to analyze advertising brochureQuirk's Staff|March 1, 1995
ArticleResearch uncovers keys to creating good advertising for soccer’s World CupJoseph Rydholm|March 1, 1994
