ArticleA report on the 2008 Confirmit Market Research Software SurveyTim Macer, Sheila Wilson|May 1, 2009
ArticleCell phone-based feedback system lets Budget Rent A Car respond quickly and to customer complaintsJohann Leitner|October 1, 2007
ArticleElectronics retailer Future Shop embraces comprehensive service measurement programJohn Kiska|October 1, 2003