Content Type:

Glossary

Telephone Facility Manager Definition

The person at a telephone interviewing facility who is responsible for overall management and direction of the telephone center. Responsibilities may include fiscal management, human resources and scheduling the facility. They may have some sales responsibilities.

A Telephone Facility Manager in market research is a professional responsible for overseeing the management, operations and logistics of a facility dedicated to telephone-based research activities. They ensure the smooth functioning of the facility, supervise staff, manage resources and maintain the quality of data collection processes.

Who relies on telephone facility manager as it pertains to market research?

Market research firms, data collection agencies and organizations conducting telephone-based research rely on Telephone Facility Managers. These professionals play a critical role in ensuring the efficient execution of research projects and the adherence to quality standards in data collection.

Why should I care about telephone facility manager, as it pertains to market research?

Understanding the role of Telephone Facility Managers is important because they are instrumental in maintaining the credibility and accuracy of research outcomes. If you're involved in market research projects that involve telephone surveys, a capable Facility Manager ensures that research operations run smoothly and that data collected is reliable and valid.

What is important about telephone facility manager, as it pertains to market research?

• Telephone Facility Managers oversee various aspects, including staffing, technology maintenance, data security and interviewer training.
• Their role ensures that interviews are conducted professionally, participant privacy is respected and data is collected with integrity.
• By managing these critical elements, Facility Managers contribute to the overall success of telephone-based research studies.