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Showing:Customer Loyalty

Total: 260

ArticleWhat Old Spice teaches us about brand repositioningDennis Crowley|March 1, 2011
ArticleThe seven deadly sins of VOC researchHoward Lax|February 1, 2011
ArticleUsing research to reduce e-shopping abandonment ratesKimberly Struyk|January 1, 2011
ArticleTake control of your customer touchpointsMichael Hinshaw|December 1, 2010
ArticleUsing relationship theory to drive customer retention and acquisitionKevin Schulman|October 1, 2010
ArticleBy the Numbers: Overcoming resistance to your customer survey programPeter Gurney|October 1, 2010
ArticleInstant gratification drives consumer reward program preferencesQuirk's Staff|July 1, 2010
ArticleApostles preach and Rebels yell - How pharma sales reps can use customer service to increase retentionQuirk's Staff|June 1, 2010
ArticleHow boosting your Web equity can boost your brand equityKimberly Struyk|June 1, 2010
ArticleInsights from video diaries help Midas in its drive for better customer serviceJoseph Rydholm|May 1, 2010
ArticleHow CiCi’s Pizza used mystery shopping to set company-wide standards/evaluation metricsSteve Hawter, Mae Nutley, John Cindric|March 1, 2010
ArticleSponsored Content: Capitalizing on Customer Feedback - Creating Measurable Value from Voice-of-the-Customer (VOC) ProgramsPeppers & Rogers Group|March 1, 2010
ArticleFor shuttered car dealerships, poor satisfaction scores often portended the end of the lineDavid Ensing|March 1, 2010
ArticleIn Case You Missed It... February 2010Quirk's Staff|February 1, 2010
ArticleData Use: A good choice for choice modelingMichael Lieberman|January 1, 2010