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ArticleProduct and Service Update December 1998Quirk's Staff|December 1, 1998
ArticleMarketing Research War Stories December 1998Art Shulman|December 1, 1998
ArticleNames of Note November 1998Quirk's Staff|November 1, 1998
ArticleFrom the Publisher: In satisfaction terms, this ship was the TitanicTom Quirk|November 1, 1998
ArticleMarketing Research War Stories November 1998Art Shulman|November 1, 1998
ArticleProduct and Service Update November 1998Quirk's Staff|November 1, 1998
ArticleProduct and Service Update October 1998Quirk's Staff|October 1, 1998
ArticleNames of Note October 1998Quirk's Staff|October 1, 1998
ArticleTrade Talk: Cutting through the customer satisfaction jargonJoseph Rydholm|October 1, 1998
ArticleMarketing Research War Stories October 1998Art Shulman|October 1, 1998
ArticleProduct and Service Update June 1998Quirk's Staff|June 1, 1998
ArticleNames of Note June 1998Quirk's Staff|June 1, 1998
ArticleMarketing Research War Stories June 1998Art Shulman|June 1, 1998
ArticleTrade Talk: Study examines choices between national brands, private labelsJoseph Rydholm|June 1, 1998
ArticleMarketing Research War Stories May 1998Quirk's Staff|May 1, 1998